How It Works

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How our rental process works:

    Please note, we require a minimum order of $250

  • 1. Contact Red Letter Linens for an appointment
  • 2. We meet, selections are made, and a proposal is presented
  • 3. You make a deposit to lock in your date on our calendar
  • 4. 30 days before your event, your final quantities are due and your balance is paid in full
  • 5. Your big day rolls around and Red Letter Linens makes it a Red Letter day for you

Frequently Asked Questions:

Appointments

Where are you located?

FAQ-1

Red Letter Linens is a home based design studio located in Lubbock, Texas. We work by appointment only to give you the full attention you deserve.

What are your hours?

Red Letter Linens works by appointment, so we can meet with you whenever it is convenient for your schedule. We are happy to meet in the evenings and on weekends if that is more convenient for you.

Do I need an appointment or can I just drop by?

Red Letter Linens works by appointment only to give you the best service possible. Please fill out the contact form on our website, call us, or text us. We will set you up with an appointment that is convenient for your schedule.

Who should come to the appointment?

FAQ-2The person that is responsible for selecting the rental items and the person that is paying for it. There is a great amount of detail that will need to be discussed at your appointment and for that reason we respectfully request that young children are not brought to the appointment.

How long will my appointment last?

We recommend you allow 1 to 1 ½ hours to select the items you need.

What do I need to know before we set an appointment?

You certainly do not need to have these details finalized, but it helps speed things along if you know it:

  • A rough idea of how many guests you will be expecting.
  • Your budget for the items you are needing.
  • Where your event will be taking place.
  • The start time of the event.
  • The end time of the event.
Is there a charge for the appointment?

No, it is completely complimentary and we hope to earn your business during our time together.

What happens if I need to cancel my appointment?

Please call us, text us, or fill out the form on our website as soon as possible to let us know. We work by appointment only and we appreciate the notice that you wish to cancel so we can accommodate other clients.

Orders

How do I place an order?

FAQ-2
Contact us via our contact form on the website or via phone or text to set up a complimentary appointment.

How may I obtain your prices?

We will present you with a formal proposal after we meet with you at the complimentary consultation.

Do you offer basic items or is it all super fancy?

Red Letter Linens understands everyone’s taste is different, so we offer a wide variety of items in every price point.

May I cancel my order?

You may, but no refunds will be given.

My final balance has been paid, but I need to make a revision to my order. What do I do?

FAQ-4If you are needing to add items, please contact us immediately! We will do our best to accommodate additions to your order and rush charges may apply. These circumstances will be handled on a case by case basis and Red Letter Linens will do its very best to accommodate your needs. If you need to cancel any part of your order, no refunds will be issued.

Something got damaged. What happens now?

FAQ-5
Damages include, but are not limited to, burns, tears, mold, breakage, or excessive melted wax on fabric, resulting in items that are deemed by Red Letter Linens to be in un-rentable condition according to our usual quality standards. We will notify you regarding any damaged items with an invoice and process the credit card we have on file. If we aren’t picking up your order after the event, damaged items must be returned to Red Letter Linens as we retain ownership and rights to our styles and products. Payment applied for any damaged item is not a purchase of that item.

Something went missing. What happens now?

All items will be thoroughly checked and re-counted upon their return and/or our pick-up. If any are not returned or are found missing at our pick-up, Red Letter Linens will contact you. In the event they are not found, you are responsible for the cost of replacement.

Services

Help! I don’t know what I really need. Can you help me with this?

FAQ-6
Of course! At Red Letter Linens we know what tables you need for the type of event you are hosting and we will make sure you don’t overlook a thing. Red Letter Linens is also familiar with the policies of the venues in the Lubbock, Texas area, so we won’t have you double up or miss out on anything your venue offers.

Do you deliver the rental items?

If you want us to, absolutely!

Do you set-up the rental items?

If you want us to, absolutely!

Do you take-down the rental items?

If you want us to, absolutely!

Do you pick-up the rental items?

If you want us to, absolutely!

Do we need to clean the items before they are returned?

FAQ-7
If you are returning the items, we ask that all excess food crumbs, napkins, etc. be removed from the linens before they are returned. We do NOT want you to wash anything, but we do ask that food debris, etc. be shaken from the linens before they are packaged for return.

Payment

When do I need to pay?

FAQ-8
After you select the rental items you would like to order, a quote will be prepared. After you accept the quote, a 50% non-refundable deposit is due. 30 days prior to your event, your final balance is due and is non-refundable.

Do you accept credit cards?

Yes and a 4% processing fee will apply.

What else is needed for payments?

FAQ-3
We require a credit card on file for incidentals after the event such as missing items/damages. Credit card processing fees will not apply to these charges. In the event you are unable to provide a credit card for this purpose, we will hold a check in the amount we set that is appropriate for your size order. Should it not be needed, the check will be destroyed. If the payment is more than the “hold check”, you will be billed for the difference.

Contact us for your complimentary appointment

Mailing Address:
5815 82nd Street
Suite 145, PMB 230
Lubbock, Texas 79424
806-939-5222

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