How It Works
Scroll DownHow our rental process works:
- Please note, we require a minimum order of $100
- 1. Contact Red Letter Linens for an appointment
- 2. We meet, selections are made, and a proposal is presented
- 3. You make a deposit to lock in your date on our calendar
- 4. 30 days before your event, your final quantities are due and your balance is paid in full
- 5. Your big day rolls around and Red Letter Linens makes it a Red Letter day for you
Frequently Asked Questions:
Appointments
Where are you located?
Red Letter Linens is a home based design studio located in Lubbock, Texas. We work by appointment only to give you the full attention you deserve.
What are your hours?
Red Letter Linens works by appointment, so we can meet with you whenever it is convenient for your schedule. We are happy to meet in the evenings and on weekends if that is more convenient for you.
Do I need an appointment or can I just drop by?
Red Letter Linens perfers to work by appointment to give you the best service possible. With that being said we do have a storefront and you are welcome to drop in. Please fill out the contact form on our website. We will set you up with an appointment that is convenient for your schedule.
Who should come to the appointment?
The person that is responsible for selecting the rental items and the person that is paying for it. There is a great amount of detail that will need to be discussed at your appointment and for that reason we respectfully request that you limit persons to 3-4.
How long will my appointment last?
We recommend you allow 1 to 1 ½ hours to select the items you need.
What do I need to know before we set an appointment?
You certainly do not need to have these details finalized, but it helps speed things along if you know it:
- A rough idea of how many guests you will be expecting.
- Your budget for the items you are needing.
- Where your event will be taking place.
- The start time of the event.
- The end time of the event.
Is there a charge for the appointment?
No, it is completely complimentary and we hope to earn your business during our time together.
What happens if I need to cancel my appointment?
Please contact us via the instructions we will provide as soon as possible.
Orders
How do I place an order?
Contact us via our contact form on the website to set up a complimentary appointment.
How may I obtain your prices?
They are posted at the store front or just ask.
Do you offer basic items or is it all super fancy?
Red Letter Linens understands everyone’s taste is different, so we offer a wide variety of items in every price point.
May I cancel my order?
Yes, retainer fee is not refundable.
My final balance has been paid, but I need to make a revision to my order. What do I do?
If you are needing to add items, please contact us immediately! We will do our best to accommodate additions to your order and rush charges may apply. These circumstances will be handled on a case by case basis and Red Letter Linens will do its very best to accommodate your needs. If you need to cancel any part of your order, no refunds will be issued.Something got damaged. What happens now?
I charged 5x the rental fee, so I can hopefully replace it.
Something went missing. What happens now?
I charged 5x the rental fee, so I can hopefully replace it.
Services
Help! I don’t know what I really need. Can you help me with this?
Of course! At Red Letter Linens we know what tables you need for the type of event you are hosting and we will make sure you don’t overlook a thing. Red Letter Linens is also familiar with the policies of the venues in the Lubbock, Texas area, so we won’t have you double up or miss out on anything your venue offers.
Do you deliver the rental items?
Depends, I have another rental business that keeps me very busy if I don’t have a wedding scheduled I can.
Do you set-up the rental items?
Depends, I have another rental business that keeps me very busy if I don’t have a wedding scheduled I can.
Do you take-down the rental items?
No, Renters are responsible. They are to be returned by 5:00pm the day after event.
Do you pick-up the rental items?
No, Renters are responsible. They are to be returned by 5:00pm the day after event.
Do we need to clean the items before they are returned?
No- Return in bags/container provided to you. Shake off excess debris on linens and return bags.
Payment
When do I need to pay?
After you select the rental items you would like to order, a quote will be prepared. After you accept the quote, a 50% non-refundable deposit is due. 30 days prior to your event, your final balance is due and is non-refundable.
Do you accept credit cards?
Yes.
What else is needed for payments?
We require a credit card on file for incidentals after the event such as missing items/damages. Credit card processing fees will not apply to these charges. In the event you are unable to provide a credit card for this purpose, we will hold a check in the amount we set that is appropriate for your size order. Should it not be needed, the check will be destroyed. If the payment is more than the “hold check”, you will be billed for the difference.
Contact us for your complimentary appointment
Storefront: 2422 FM 1294, Lubbock, Texas 79415
Mailing Address: 3102 81st, Lubbock, TX 79423